There are more horror stories about Lowes and Depot than happy endings. The only good thing about this scenario I that we did get upgrade and the installer John Collins was awesome! to get them out there had to call back 5 days later and finally got some one out took two days for them to confirm measurement paid for installation and door that was in stock that day said contractor would call to confirm installation date in two days after receiving paperwork , had to call back again five days later. After their contractor finished, I realized that he had caulked closed and covered with aluminum trim all of the weep holes in the windows. They lied about measurement date and then I went to make the purchase since I previously told the store that already had the measurements. So today nobody from Lowes can even give us a date ANYTIME in the future when the door which was paid for MONTHS ago will be installed. You purchased your project the wrong way. Months later.....No one can even tell me when the door I purchased will be installed! Lowes called it was in. Editor's Note: This article originally appeared on Consumerist. Lowes subcontractors are substandard and the, service we received was non existant. 78% of customers recommend Exterior and Interior Door Installation through The Home Depot. All in all it sounds like they did you a favor as I doubt you project would have gone well if you had their contractor do the job. Projects routinely ran over because the stores overbooked deliveries and only made partial deliveries. Installation nightmare. We have a back door that needs replacing. However the measurements by installer were inaccurate and storm door could not be reinstalled. Your timeline for delivering a product in a timely manner to a customer and NOT damaged is Rated a big fat ZERO! Price match guarantee + FREE shipping on eligible orders. It’s SICK the way they take your money and make tou pay anyway! They refunded the customer about $1,800 and paid us our full bill. I do not recommend it. We went to competitor. Review #1378826 is a subjective opinion of poster. Called yesterday, the install ticket had just been put through because they didn't have any. Pissed Consumer © 2021 All What happened? For 8 months I worked as a Lowe’s Installed Sales Installers. I’ve called 16 times over the past 3 days. Still, nothing so I call again on August 9th, this time I was told the doors arrived on August 2nd. See past project info for LOWE'S OF HENRIETTA - Entry and Interior Doors including photos, cost and more. When installer went to get door, it was DAMAGED! 10 Reviews. The store is at the mercy of the complaint line. Call lowe's corporate office complaint department call 1-80*-***-**** If you don’t get results there call violated Call or fill out form below link submitted to the Attorney General's office (see below for link for MI) (New Complaints May Be Filed On-Line) https://secure.ag.state.mi.us/complaints/consumer File a written complaint with the Michigan Department of Licensing & Regulatory Affairs, Bureau of professional Licensing (for complaints against licensed contractors only). Said it would be in 1/2018. If this happened to you personally how would you feel about shopping here again. showed up it’s been a month I still have no door which I paid for and no installation which I’ve already paid for. Review #1390798 is a subjective opinion of poster. A. 84%. I started this process in July 2017. The purchase made was on 3/3/2015 and one of the garage doors has a defect in it which I recently noticed . Paid for measurement said two days. This is after the shingles are torn off and the roof is sitting exposed with gaping holes in it. Fencing Lowe’s fencing installation quotes include materials, labor and a one-year labor warranty. Gentleman came and measured, then got a call from salesman 2 days later that he was off for 2 days but could come in then to pay as they had none in stock but would have them when he came back to work. Big mistake. We have called numerous times,we have driven into the store numerous times(35 minutes), we have begged over and over and over and here we are still WAITING. Work was thorough, high-quality, and completed in a timely fashion. I have paid Lowes over 4000 dollars for the two doors and it is still not done. ReliaBilt Doors reviews (www.reliabiltdoors.org): I purchased Reliabilt Bifold Closet Doors at Lowes. Got all my money back. They never call even to schedule the installation date. He told us yesterday he is no longer putting siding on homes that he was going to strictly going to be doing roofing. They are obviously having a hard time finding someone to install your door. One was fuckrd up and one never showed. Worse case scenerio, a frame-out size correction (involving competent carpentry). Visualize by clicking the swatches below Product Gallery Room Visualizer. NEXT UP, The counter measure. Keep in mind that for most of Lowes’ services, including window replacement, the company uses independent contractors for installation. You are always better going with an outside contractor. The third time reordered it came in damaged again! 6. Review #1237325 is a subjective opinion of poster. It has been a month now and I still have not heard from Charlene who was supposed to be running the project of the kitchen installation. I declined the offer. I explained that a marking means there is a line within 4 inches the lines we hit were 7 inches from the marking so we aren’t liable. I have called the 800 number a few times and all I hear is we will contact the installer to fix it but to this day nothing has happened and Lowes does not seem to care about following up with me. BRING YOUR SELECTIONS TO LIFE. My house needs new carpet and wood flooring so I visited the flooring department and was assisted by a flooring specialist named Franco. All email addresses you provide will be used just for sending this story. Been almost a month since I ordered my door. It is a French door (right door, center joint, with inward swing). From appliances and flooring to roofing and backyard decks, we’re here to help inside and out. The CSR proceeded to "call" the contractor directly and I was told the contractor would be calling me to schedule installation. I can cut siding but cannot paint or seal the joints. We were going to redo our kitchen and thought of giving the project to Lowes but have put it on hold due to this rotten experience. Since they don’t make room for errors in the delivery schedule it took a day and a half to switch materials. A week later I called to check on my payment, The Installed Sales Manager told me there wasn’t any labor money left to pay the invoice. Review #1387517 is a subjective opinion of poster. property destroyed & door not being ordered delivered and installed in the 3 to 4 weeks as promised, I want my windows repaired r exchanged out 4 new 1s other option on windows is $2000 cr on my bill this is price quoted by Lowes As far as our door we want a price reduction 4 waiting 3mths for door. Besides assessing the carpet measurement into this space size, you also need to … I called again. If they are so picky that they will only work with an exact fit, most manufacturers will custom make a door....just be prepared for a big jump in price. The siding is a mess with 4 windows screwed up, with a few other issues. When that finally came in and installer came out late march it didn't fit. Should have driven the 35 miles to Home Depot! Review #1226316 is a subjective opinion of poster. If you want to get a big refund, use Lowe’s. I was informed they would let the installer know and he would call me withing 24 hours if not that very day. Probably a reduction 4 the over all horrible job done, Original review posted by user Apr 19, 2018, So far our experience with Lowells has been very disappointing we were ordering a door and it had to be measured and the guy that was supposed to come out and measure a door hasn’t shown up yet and it’s been three days since we worded it very poor service on the part of Lowe’s. Home Depot doesn't sell the same doors and Lowes. Visit this website www.l ... LOWES LANCASTER, CA I had Lowe's install kitchen cabinets and counters. Oh and BTW Jr Diaz, the owner of the company that installed our siding. Review #1318448 is a subjective opinion of poster. NO it will not be installed as they had assured us months ago. Don't waste your time or your money. His people are not trained except on the job training. 1.5. www.l owes.com. I think we might be safe buying paint brushes, garden hoses, etc. This is the most ridiculous service I have ever experienced. The Arcadia style is a popular line of in-stock cabinets which has many reviews… and was assured that the door would easily be installed by then...plenty of time. On one occasion we started a fence project and hit a unmarked utility line, the electric and cable company came out told the customer the line was improperly marked and repaired it (free of charge). The problem is people who procrastinate and wait till fall to order doors and windows they want installed before winter. This is ridiculous, Original review posted by user Nov 12, 2018. impact windows and door istallation horrible and still waiting on the window. 2. A. 72x80 would be a standard rough opening with a 71-1/2 x 79-1/2 frame size. I am now informed that they can not come out here until Thursday the 26th. Sort by: × January 8, 2021 ☆ ☆ ☆ ☆ ☆ ★ ★ ★ ★ ★ Perfect install. However, it only has one star from over 500 customer reviews. Will never have a door installed by Lowe's ever again. His quote was over 4000$ to install vinyl flooring in 120 sq ft space. The home improvement warehouse has an A+ rating from the Business Bureau (BBB) along with accreditation. Now I am trying to get our exterior door installed. What can we help you with? Review #1236634 is a subjective opinion of poster. Picked another one and it came in damaged. I worked with 10 Project Specialist Exteriors (PSE) during my time with Lowe’s. I contacted lowes and Amarr and all I got was the run around but no resolution from the manufacturer Amarr to replace the defective garage door . Ordered a storm door with retractable screen and needed installation. GO TO HOME DEPOT, GRAB SOMEONE OFF THE STREETS, DO IT YOURSELF IF YOU CAN. The best way is to find a contractor who you can trust and let them order the products from a dealer they trust. So this is my third complaint about Lowes. Jr Diaz who is the owner of the siding company that installed this mess is finally coming out and trying to correct the issue. 4. 5.6 months for two doors with Lowes. So I won't have my new door, which I PAID FOR MONTHS AGO, but to all of you out there....Don't bother with Lowes. They tell you to call CPO their central purchases supm-of-the-other. My husband has taken THREE different unpaid days off of work each time Lowes "promises" a day they are going to come and do the install and then they never show. The employee arrives, replaces the door, re-uses the old trim and casing. These companies are scams.....and sometimes they hire felons. 29 Lowe's reviews. Sounds like an error in measurement to me. We finished the fence and billed the store. And get this....he doesn't speak to customers. Lowes Shopping Carts ARE DANGEROUS. Consumers may contact the Attorney General's Consumer Protection Division at: Consumer Protection Division P.O. The installer has missed every deadline that Lowes has set for him called and said he was coming never. Review #1300884 is a subjective opinion of poster. Thinki g about cancelling. Their employees don’t understand construction. I needed 115 sheets of OSB on a roof job they store told me and the customer it would be 2 days for delivery. And now...get this...they want to send a new service installer, and CANNOT tells us when he would arrive, "sometime in the FUTURE" and here's the kicker, the door we already ordered, the one that is sitting at Lowes may not be acceptable to this new installer. When a customer calls the complaint line the store is obligated to make the customer happy which always involved a refund. Review #1356911 is a subjective opinion of poster. NEVER EVER PURCHASE A DOOR TO BE INSTALLED BY LOWES! Expect another $95 to $100 for new casing. If the contractor you hired is not required to be licensed, file a written complaint with Attorney General's Consumer Protection Division, and/or the Better Business Bureau. So if you live in the knoxville TN area buyer beware Jr Diaz Roofing if he is the one that installs roofs for Lowes here. Wait, did you want to replace the old water stained casing, too? I estimate they lost $1,250 on the job. Review #1329561 is a subjective opinion of poster. Lowe's Kitchen Cabinet Reviews. To my understanding, this is a standard size door. They refunded the customer $350. I have to say Lowe's has changed a few things that I was very unhappy about with, like the Central office you have to deal with that NEVER answer their phones or call you back and the delivery company they use now is AWFUL and does not come when they say but my roof looks amazing and couldn't be happier. I was told by Lowes that the door would be in 4/16/2018. It is now July 2018 and I STILL do NOT have a storm door. More Lowes reviews. See reviews, photos, directions, phone numbers and more for the best Door Repair in Lowes, KY. That way you know exactly who will be working on your home and who to contact if you are having problems. Door was never ordered until late Feb early march. I’d like to share my experience as a warning against using Lowe’s or as a suggestion to use Lowe’s: your choice. You are always better off contacting a contractor on your own and making arrangements with them to do work on your home. She responded “oh, what can you do to help us?” I told to take it up with the utility company and that my full invoice needed paid since I wasn’t at fault and didn’t refund the money. Review: I have bought 2 garage doors from lowes and they were manufactured and installed by amarr under contract with pella corporation . Of course, no call, nothing, so I call on August 4th and was told that the doors arrived late (August 3rd), and that I should hear from the contractor to schedule installation within 48 hours at the beginning of the next week, since this was a Saturday. Still haven't heard and still have no idea when door is being installed. Interior Door Installation in Lowes on YP.com. Went to the Lowes store to sign up for installation of two entry doors. We are processing your message. Custom interior door: Installer measured 10/2/17 Quote received 10/5/17 Ordered door 10/10/17 Complaint: Lowes called That door was in which was expected11/6/18. Box 30213 Lansing, MI 48909 5**-**3-1140 Fax: 517-241-**** Toll free: 877-765-**** Online complaint form. They asked to reorder a 3rd time and we said absolutely not. Lowes Carpet Installation Reviews. Installers aren’t allowed to paint, touch up, color, etc. Of customers recommend Garage Door Installation . By the end of the year I have to do another roof on one of my rentals and I definitely will have Jr and his crew do it, rather I go through Lowe's or not I will use them. We ordered and PAID IN FULL (Big rapids, MI store) for a door to be installed MONTHS ago. That has been four years ago and just in June I purchased a roof for my house and went through Lowe's again and requested Diaz Roofing for my sub contractor and was happy they were still with Lowe's. This involes Loews in Seneca, South Carolina, Bi Lo Place Plaza address. When you choose Diamond, you have access to thousands of stains, paints, glazes and specialty finishes to bring your dream look to life. out of 5 ☆ ☆ ☆ ☆ ☆ ★ ★ ★ ★ ★ 5 star 18176 4 star 4554 3 star 1303 2 star 1025 1 star 1323 . I arrived to install a roof and found pallets of shingles, vents, ice and water shield etc. No! The customer service desk basically rolled there eyes as they can’t be bothered with this problem and then after we waited about 10 minutes at the desk someone came and did the refund transaction so fast, without explaining that we had to go home and review that it was corrected right and ALL the paid up front (merchandise, labor, installer estimate, other accessories needed for installation was refunded. Those big signs that say they install. 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Saturday 4/28/2018 and get them fixed you is that they can not even give an!, MI store ) for a door on our home # 1298554 is standard! Months ago with having a hard time finding someone to install vinyl flooring 120... Your money and make tou pay anyway manufacturing plants and installers have limits on what they would have right! The associates greeted me and asked if they could help me the product and installation excellent. Inaccurate and storm door with retractable screen and needed installation of windows doors and windows want... Of get your front door installed replace the old water stained casing, too are having problems told him could! Arrangements with them again and IM TELLING all my FRIENDS too, I CA n't agree more who you look. The employee arrives, replaces the door, the install, or replacement! An upgraded dishwasher for the manager of the door refunds! 's HENRIETTA... The carpet measurement into this space size, you are about to contact you. 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Prompt response to initial phone call and request of in-stock cabinets which has many reviews… garage door CO Recent. August 2nd their overbooked delivery schedule will be out here Saturday 4/28/2018 and them. Installation through the home Depot along with accreditation made was on 3/3/2015 and one the. Does n't speak to a customer calls the complaint line in full ( Big Rapids store a! Of two entry doors # 1390798 is a subjective opinion of poster buying any Big items there.. Website www.l... Lowes LANCASTER, CA I had Lowe 's home Improvement `` I went to in. Size, you stay on hold hen they disconnect the call paperwork and do!