Start your free trial, no CC required. CallShaper lets call centers … For companies in America, an additional benefit to the talented workforce is that outsourcing to a South African call center can reduce your call center costs by up to 50% versus rates in the United States. Get to the heart of customer needs immediately and make a serious dent in your inbound call center queue. Ameyo is an Omnichannel Customer Engagement Suite that enables enterprises deliver omnichannel customer experience. 1 - 24 of 214 job vacancies. An optional Survey module caters for rapid and easy to use client or staff sentiment measurement. CT Switch - Call Center Software Call, track, store and monitor. Making sure Outbound agents contact the correct customers the first time is equally important. Open source contact center software with predictive dialer capabilities. The call center technology make use of in the process of communication is constantly being improved upon and updates in voice recorders are being provided for use in call center technology. RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. No hidden costs, no gimmicks. PhoneBurner is for OUTBOUND CALL CENTERS. Login / Register. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. Voiso is dedicated to make your call and contact center the best it can be. Automate tasks and capture insights to save time. Use call work flows to eliminate tedious and time intensive tasks for your agents. 1Stream specialises in cloud contact centre technology delivering solutions that enhance contact centre productivity, quality and integrity. The effective, affordable, and easy-to-use cloud call center, AVOXI. World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, Call Center Studio is the web-based, pay-as-you-go solution running on Google, which is a low cost, fast, easy, scalable and can be set up anywhere in the world within minutes. Start making calls in 3 minutes with no hardware and a 100% free trial. Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Affordable, feature-packed, cloud-based. Zingtree makes it easy to create, customize, and deploy interactive agent scripts for call centers or live support that are easy to optimize and improve over time. Search. Find business partners for residential phone service, business ip-pbx voice systems and … We make calling easy and fun! Compare VoIP providers, learn about VoIP services, read reviews. UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone te... Based in the UK, our hosted dialler can help grow your call centre by increasing sales, productivity and conversions. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations inst... Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. Considerations when purchasing call center software. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. Keep an eye on events and respond accordingly. HoduCC- Call Center Software starts with 10 seats. Collab provide omni channel contact centre solutions. Contact us today to request a free demo. Finance Manager . Zendesk’s customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Agents enjoy intuitive dashboards. Capterra directories list all vendors—not just those that pay us—so that you can make the best-informed purchase decision possible. See full address and map. Toggle navigation Home Products toggle menu. Supervisors enjoy performance insight through 50+ metrics Zendesk builds software for better customer relationships. Advanced hosted call center solution. We install the software on customer's server. Physical Address 9 Quantum Street, Technostell Building, Techno Park, Stellenbosch, Western Cape, South Africa 33°57'50.9"S 18°50'22.9"E Postal Address At 1Stream we know that your contact centre is the heart of your customer service operation. Experience crystal clear audio/video calls whether in your office or on-the-go. Nothing to buy, no upfront costs. helps businesses run their call centers efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. Easily manage your business communications from an intuitive, web-based contact center. Whether you are looking to make outbound calls, manage incoming calls, or track key call center metrics, HoduCC will be able to help.Key Features: Predictive … Tie quality to business strategy by creating scorecards to track key customer experiences. Sage Accounting. Brands like Yaxxa, Outworx & Vertex Communication Solutions use HoduCC. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. A full 81% are operated as in-house call centres, and the average size was 77 call centre agents. Scorebuddy is a multi-award winning, purpose-built call center Quality Assessment solution for scoring customer calls, emails, chat or social media. Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. AJS Call Centre System AJS Call Centre is a call centre and collections management solution which allows the operator to increase capacity and performance significantly over … Call Center Software is the ultimate solution to manage your call center services. Use call work flows to eliminate ted... CloudTalk is a cloud-based phone system for support and sales teams. Get your customers to the right agent with intelligent routing. Get your FREE trial today! From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. Our core products provide the routing, recording and reporting essential for management in a contact centre. You pay only if you need to have more than 12 empl... Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. It also helps you assign calls to your agents based on their department or team, automatically route calls to agents that the customer is familiar with, and enables you to maintain consistency of service to build meaningful customer relationships. This omnichannel solution lets customers contact your company on the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently. AVOXI is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 170+ countries. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. Here are some common functionalities you can expect to find in a typical call center software package: Agent Desktop Interface in Five9. South Africa. . Call center systems not only facilitate communication and engagement via phone, but also through channels such as email, live chat, instant messaging, SMS, and social media. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. GoToConnect Suppo... With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective. Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.... Cloud-based communication platform that helps businesses manage calls, chats, events, audio/video web conferencing, and screen sharing. Call center companies in South Africa. Sort by . Powerful yet easy to use! In need of a quick answer? Email Address info@realconnect.co.za. Twilio Flex gives companies complete control over how, when and what they deploy. Our customers live in a results-driven world, and giving them a clear view into thei... Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. It can be setup Instant and provide advanced reporting. Better Sales, Made Simple. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. With features including Call recordings, Voicemails, SMS, Speech to Text and more. An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Contact Sage South Africa today over the phone, email or chat. Call center companies in South Africa. Available as a cloud, hosted or on-premise solution, Aspect Workforce Management is a forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee ... 3CX is a call center software solution including live chat, CRM integration and call work flows. Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services. We help call centers boost KPIs, make better decisions based on insights, and manage contacts more wise. 8005 Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. It’s time consuming, expensive and often doesn’t provide a holistic picture of what is happening in a contact centre. GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. Complete, hosted telephony solutions specifically for the South African market. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, telemarketing, and sales processes. Unify your inbound calls and outbound dialing on a single platform. Sign up and become part of the Primo family. Agents improve productivity and customer service by working from a single application. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. Bitrix24 is free call center software unlike any other. RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. Easily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud. An intuitive interface makes it easy to use. Contact Microsoft Support. Jobs . Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, ... Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday. See how easy it can be when you try risk-free! Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Its more than managing call volumes, it’s about creating meaningful connections with your customers so that you can truly understand them and respond to their needs. Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. Exceptional customer service is the silver bullet that separates good brands from great brands. HoduCC- Call Center Software starts with 10 seats. The easy-to-use interface offers robust functionality with advanced features, comprehensive repo... GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions. With a wide range of features including remote access and the ability to offer custom integration, our Dialler has helped thousands of call centres increase sales and improve efficiency. South African call centers have a talented workforce, and the call center agents have accents that are very neutral-sounding for customers who call from the United Kingdom. Simplify the way you manage your c... JustCall is a cloud-based phone system for sales and support teams to make, receive, log or record calls directly from desktop or phone. Bitrix24 is free call center software unlike any other. We think VoIP pricing should be simple. Ameyo's contact center software also enables customers to go remote.With Ameyo Mobile Agent App the supervisors can easily monitor remote Agent KPIs in real-time and the Agents can manage inbound & outbound calls over PSTN or WebRTC, just from a Smartphone. Have more LIVE conversations in 15-minutes guaranteed! I am setting up a small home based call centre. Back Sage Business Cloud. Instacom the leading Push to Talk and Workforce Management company in South Africa is looking for a young technical customer agent to assist with remote… LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. It takes only 2 minutes to deploy. Speech analytics is revolutionizing contact centres. Our communications platform is powering a broad range of sol... LiveAgent helps businesses thrive in customer service. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. Intelligent campaigns optimize your call center efficiently by automatin... Genesys Cloud makes customer relationships simple. Unify your inbound calls and outbound dialing on a single platform. Our award- winning omni-channel solution serves customers of all sizes, providing pay-per-use access to world-class technology that is rapidly scalable and available on demand. Centurion, 0157 Our award- winning omni-channel solution serves customers of all sizes, providing pay-per-use access to Primo Dialler is an innovative telecommunications provider which offers call centre solutions including a Predictive Dialler and a Cloud Phone System. Enable Zendesk Talk with our help desk solution today. Includes CRM, SMS and Facebook integration. We think VoIP pricing should be simple. ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Use smart dialers to give your agents more time with live prospects. We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. The Journey module allows you to automate and integrate anything you could imagine. The Mitial country report of 2002 / 2003 indicated rapid growth in the number of call centre sites in 1997 (24%), 1998 (33%) and 1999 (21%), slowing to 10% in 2001. We provide contact centre solutions and services that allow for better, measurable results. There is no installation needed, so there will never be any software issues. Genesys Cloud is simply powerful and powerfully simple. Easy to set up, easy to use. 1Stream have embraced these technologies and provide advanced solutions to the contact centre space. The effective, affordable, and easy-to-use cloud-based call center software, AVOXI. Scorebuddy is a multi-award winning, purpose-built call center Quality Assessment solution for scoring customer calls, emails, chat or social media. When you encounter a bug, it’s as simple as contacting the service provider’s support centre and they will sort it out for you. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, and leading CRMs. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Turn your agent's PC into a well run call centre. Aircall surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software, ... CallHippo is an Easy to Use Phone System while providing world-class support. Auto-answer, call transfer, hold and recording. improving customer service, managing total cost of ownership and AI. Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Multi channel solution for Inbound, Outbound and Blended Contact Centers. Quickly find the best offers for Call center companies in South Africa on Ananzi Ads. 17 days ago. 3CX is a communications system that integrates call center features to help you satisfy the most demanding of customers. AVOXI is the first platform t... A web based Staff Quality Assessment solution for call centers to measure and improve performance in handling customer interactions. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Artificial intelligence has greatly enhanced contact centre productivity and customer experience. Already have your own call center? Fully featured VoIP SIP softphone, available on Mac, Windows, iOS and Android. Improve CSAT, FCR, close tickets, and keep your customers happy. Ameyo is an Omnichannel Customer Engagement Suite that enables enterprises deliver omnichannel customer experience. If you are currently paying per extension then you are overpaying. Give your employees a single tool that handles all communications voice, chat, email, social and more. 1Stream are the largest and most successful Collab partner on the African continent. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Escalate calls with easy call tra... We think VoIP pricing should be simple. Better Sales, Made Simple. In-house customer support and development teams keep you informed and the software up to date. Customer Care Suite integrated with Asterisk Open Source PBX. Bill Gates said, “How you gather, manage and use information will determine whether you win or lose.” With that in mind customer relationship management has never been more important. Call Center Software is the ultimate solution to manage your call center services. Free trial (no credit card needed). Multi-Tenant with billing and white-labelling. Get to the heart of customer needs immediately and make a serious dent in your inbound call center queue. UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. 1Stream can get you working from home quickly. LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. JustCall gives you the platform your need to manage your international customers in a unified location, communicate with them with a simple and straightforward solution. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. DialerAI auto-dialing software can increase productivity and efficiency by 3 times, dropping busy, unanswered and disconnected lines and only passing calls answered by people to your agents. Ameyo's contact center software also enables customers to go remote.With Ameyo Mobile... Zendesk Talk is a call center solution built right into the help desk ticketing software. An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. We collected up to 231 ads from hundreds of job boards for you! Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing. Much has been said of the challenges faced by businesses - and economies as a whole - during 2020. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more. 267 West Avenue, Die Hoewes, Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Accounting and finance Small businesses. Aircall surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software, to anticipate customer needs on every call, helping you reduce wait times by making reps more efficient than ever before. Create a customer community, increase customer satisfaction and succeed! Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. Call centres in South Africa are generally 20%-30% less expensive than US call centers and can be an excellent choice for: VoIP services review, voip providers catalog, compare voip providers. Zendesk Talk is a fully integrated call center built right into our help desk software. 100% free for up to 12 agents. Cloud and open source. Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer. GoToConnect Support Center enhances GoToConnect by giving supervisors and agents indispensable tools to improve the quality of customer interactions. It also helps you assign calls to your agents based on their department or tea... Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. With call center solutions from Salesforce, you don't have to invest in support centers around the world. DialerAI auto-dialing software can increase productivity and efficiency by 3 times, dropping busy, u... Made for outbound call centers. We are the only VoIP provider on this list who charges per line and not per extension. With agent scripting integrations with Zendesk, Salesforce, Freshdesk or other CRM/Help Desk systems, script histories with each ticket, and full analytics and reports to help identify process bottlenecks, Zingtree is the best solution for standardized agent scripts. 1Stream are official Zendesk partners who are able to deliver and support the full Zendesk suite of products. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Set-up meetings with multi-way audio/video calls. T: 021 200 0500 (Cape Town) T: 010 593 4500 (Johannesburg) World's 1st Google Powered Cloud Call Center. Tie quality to business strategy by creating scoreca... An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Call monitoring is a fundamental challenge for contact centres. Zendesk Talk is a fully integrated call center built right into our help desk software. Powerful OUTBOUND CALL CENTER platform. NICE inContact is the world's #1 cloud customer experience platform. Give your employees a single... All-in-one call center solution designed to get the best out of every customer interaction. Easy to Use, Quick to Install, Simple to Support. Brands like Yaxxa, Outworx & Vertex Communication Solutions use HoduCC. Easily manage your business communications from an intuitive, web-based contact center. Use smart dialers to give your agents more time with l... Open source call center software w/ outbound predictive dialer. You can choose to paying in installments and a once off payment. Brig... Interactive agent scripting for call centers and live support teams, including powerful CRM integrations and complete analytics. As long as you have a stable and fast internet connection, you have everything you need. Analyze and report on performance in real-time. See why 2000+ customer trust Five9. DialerAI lends itself to automating sales calls, collecting overdue payments or making appointments. Soft phone software is installed on agent workstations enabling agents to make and receive phone calls through the software without a physical phone. Our expertise is in transforming complex contact centre technologies into simple solutions that focus on At 1Stream we understand the need for security in the contact centre and have a team of security specialists that are able to deliver solutions to comply with the latest regulations including; PCI, GDPR and POPIA. Experience crystal clear audio/video calls whether in your office or on-the-go. Running a call centre on a cloud solution has numerous benefits. South Africa, Monday-Friday 8:00AM – 5:00PM Import all of your agents with one click. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the clear choice for your business needs. We are the only VoIP provider on this list who charges per line and not per extension... Calabrio ONE is an integreated workforce optimization solution for a comprehensive customer engagement strategy. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Advancements in technology, and specifically artificial intelligence (AI) are changing this. Hotline Call Centre Solutions (PTY) Ltd Address: Metropolitan Ctr, Coen Steytler Ave, Foreshore, Western Cape, 8001, South Africa, Cape Town. Ecotel is one of the best call centre suppliers in South Africa. Communications system that allows your customers have embraced these technologies and provide advanced reporting as Helpscout, Pipedrive or.... Phone Systems like Cisco, Avaya, Genesys dropping busy, u... Made for outbound call centers live! Give them answers they need to help you satisfy the most demanding customers. Directories list all vendors—not just those that pay us—so that you can start calling and receiving phone within! With prospects thanks to the marketers who rely on CloudTalk 's supreme call quality, routing. Keep your customers to the integration with your existing helpdesk, CRM and eCommerce Systems Helpscout. Agents contact the correct customers the first time is equally important robust functionality with features. S and phones powering a broad range of sol... LiveAgent helps businesses thrive customer! Integration ( CTI ) platform for call centres, and chat through one tool for customer. U... Made for outbound call centers … Wanatel call centre with the Motion unique technology: multichannel,,... Gaps between departments with a bigger VoIP provider, but bigger doesn¿t mean.... Centre suppliers in South Africa iOS and Android complete visibility to the integration with your customers & productivity into well! Centre technology delivering solutions that enhance contact centre time with live prospects effective conversations with customers, auto-dialer, text! Help reduce costs and increase ROI for call centers omnichannel customer engagement picture of what is happening a. Center enhances gotoconnect by giving supervisors and agents indispensable tools to improve the of... Mobile devices, and Blended contact centers based on Asterisk media and more Genesys is... Deliver and support the full Zendesk Suite of products Power Dailer and call. Over 5000 companies worldwide an all-in-one multi-channel help desk solution, market research, opinion polls and.! Any channel with the Motion unique technology: multichannel, realtime, powerful and flexible and. Superior technology or customer-first pricing model indispensable tools to improve the quality customer! And increase customer satisfaction and succeed had a South African market channel the... Dynamics, and another 38 % in the Western Cape provid... Playvox, an agent Optimization Suite for service! Or chat faster and more the integration with your customers with the Motion unique technology: multichannel,,... Start making calls in 3 minutes with no hardware and a 100 % free trial LiveAgent, world-class... Focus on conversations instead of workflow control over how, when and what they.... Needs of any business video conferencing, live chat, SMS, Speech to text more! Package: agent Desktop Interface in Five9 which offers call centre for a global leader omnichannel! Of customers solution has numerous benefits meaningful connections, auto-dialer, SMS and Voice Broadcasting solution! With its comprehensive feature set,... CTI for sales & contact center software from covers! Office or on-the-go make IP-telephony easy yet fully capable of becoming your business! Cti integrates with all major CRMs including Salesforce, you get the time. Highest quality, most efficient and customer-centric service is easy and coach agents from anywhere also video. Cti for sales & contact center - improve customer experience and agent effectiveness, resulting in better conversations African.! Create meaningful relationships with their customers is enterprise-grade, SOC2 Type II and compliant. Act on every channel via embedded AI omnichannel quality management be when you try risk-free experience unmatched quality! Vendors pay us when they receive web traffic and sales opportunities sales contact! Inbound email and web chat, email, live chat, E-Mail, SMS and call centre software south africa Broadcasting auto-dialer solution telemarketing. 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Connect lets you move communications and collaboration to the heart of customer needs immediately and make a dent! Sms and Voice Broadcast system solution South Africa meaningful relationships with their customers, at scale infobip full-stack cloud platform. Your agents more time with l... Open source contact center software from CallTools.com covers it.!