"Term" refers to one normal academic term of Stagecoach schools during which Courses are run. The North West Unirider Gold is a Stagecoach bus pass that allows unlimited travel throughout the Stagecoach bus network in many parts of North West England. Deposit - covers first two weeks (Non-refundable), Remaining term fees payable on second week, Remaining term fees payable on the first day of term by two cheques for £70.00 post-dated respectively 1 month and 2 months after the first day of term (includes £3 admin fee), Remaining term fees payable on the first day of term by two cheques for £138.50 post-dated respectively 1 month and 2 months after the first day of term (includes £3 admin fee). All application forms must have any known medical conditions stated and any changes to such information must be notified to Stagecoach immediately in writing. My area has been placed into lockdown and I won't be using the bus for now, can I have a refund? These can be bought on the bus, on the mobile-ticket app or on the key card keyGo keyGo is a product added to a Southern Railway key card and used for Pay As … The KCC Travel Saver is a bus pass that can save parents and pupils up to 50% on the cost of travel to and from school. Apply Oxford Bus Company replacement bus pass form. It is occasionally necessary to change the time and/or venue of a Stagecoach Activity session. I have paid over £140 for this crappy pass, and it didn't work, I need them to send me a refund that'll take a bloody week, so for now he has to use cash. Applications must be accompanied by the appropriate payment/transfer, as set out for each Stagecoach Activity below ("Deposit"). The last bus will return from Stagecoach 60 minutes after the last music act. Fees for Stagecoach Activities may vary between Stagecoach schools. Additional financial help (a partial refund) towards online bus passes may be available to full time students Your continued enrolment of a Student in Stagecoach Activities shall be deemed as acceptance of these Terms & Conditions and willingness to be bound by the same. The unused portion of a travel ticket will be refunded from the day after the travel ticket is handed into a Travelcentre or day after the date of posting. Students have told us about is their annual, season, or monthly tickets for Metro or bus services, and that continuing to pay for something they cannot use is causing them financial difficulty. Valid for travel on Centrebus, Arriva, First, Kinchbus and Stagecoach services in the … If you are working from home, self-isolating or needing to look after a dependant, you can speak to the Stagecoach team about a refund on my ticket. Our normal refund policy applies, including transferring your remaining ticket for use at a later date. For customers with long term tickets (annual, academic year), we will extend the validity of your ticket for the duration of time that you have been unable to use it. Remaining term fees payable on the first day of term by two cheques for £106.50 post-dated respectively 1 month and 2 months after the first day of term (includes £3 admin fee). Depending on how you pay for your travel pass, your refund will be paid either directly to you or to your employer. Course classes will take place once per week for a certain number of hours, as detailed at the time of booking. admin fees will be added for refunds or credits processed during this time. Standard refund policy in section 13 of their online terms and conditions. Currently their standard refund policy applies. Bus passes will not be available from the Students' Union this year due to COVID-19. You can make changes to your bookings at any time, up to 24 hours before the date and time of your first journey. An administration charge of £20.00 is made in all cases. Any intellectual property created during any Course, Workshop or Holiday Workshop/Camp is owned by Stagecoach. We may update these Terms & Conditions from time to time. Parents are solely responsible for ensuring that the emergency contact details on Stagecoach's records are up to date. If a pass is no longer required it must be returned to the Transport Officer in the Helpzone. A subsidy will be available from Alton Campus for students who purchase an annual Stagecoach ticket; details of this refund will be sent to students in January 2021. An administration charge of £20.00 is made in all cases. The student pass will allow you to travel for a much cheaper cost. 18-22 Discount Card. SDC Stagecoach Dayrider Bus Pass 2. Where possible, they will provide credit in the form of an m-ticket via our m-ticket app. No refunds will be issued for passes returned between 1st May … Please note that if you chose this option you will be unable to use your Corporate Travel Pass when you start using public transport again, so please consider this option carefully. For weekly and four weekly travel tickets, this is calculated on a proportional basis using the weekly travel ticket price. The UK lockdown has transformed our lives forever and students are no longer traveling across the North East for study, work and leisure. No refunds will be issued for passes returned between 1 st May and 31st July. A. Replacement bus passes. To find out more and set your own preferences. If a pass has been paid in full a partial refund may be issued following a refund application to the Transport Officer. Buy Stagecoach bus tickets online and compare prices, schedules and more. Ensure you keep records of when you last used your pass and keep up to date with the latest details for. Like Metro, you can claim for a refund on your travel ticket. You can check travel updates for the latest information. Stagecoach can accept no liability for lost or damaged belongings. Check with your operator before attempting to use your pass on evenings and weekends. I have an annual train season ticket which cost just over £5,000. Refunds are available on any unused tickets bought via the key smartcard or Go North East app up to 3 months from the original date of purchase. Stagecoach bus timetables can be accessed via the Stagecoach website. If the Parent does not wish for the Student to be placed on a reserve list the Deposit shall be refunded. Rail If you lose your train pass it will cost £10 to be replaced. A Stagecoach school may, at its discretion, offer the second child of the same family attending a Main Stage course at the same time, a sibling discount of up to fifty percent (50%) on Course fees. They have a dedicated, Due to lots of customer requests it is taking them up to 28 days to get through things. Other unused travel will also be considered as a result of the coronavirus lockdown. Indio, CA "Holiday Workshop/Camp" refers to Workshops (including online activities) run by some Stagecoach schools and Stagecoach Performing Arts during the breaks between Terms. Edinburgh Building, Chester Road  Returning the pass for cancellation and subsequent refund does not negate the need to serve the 60 days notice. The personal data (as it is defined in the Data Protection Act 2018) of a Student and/or Parent will be processed by Stagecoach, including any group companies and/or the Principal(s) of its franchised schools in accordance with its Privacy Policy, which can be found here Privacy Policy . ... Stagecoach ticket cancellation, exchange and refund. Refunds for public transport tickets –  who can you claim from during the lockdown? California’s Country Music Festival. Separate refund arrangements apply for Annual and Student Travel Tickets, please ask for details at any Travelcentre. A hard copy of the Privacy Policy can be requested from marketing@stagecoach.co.uk. If the start date of a Stagecoach Activity falls within the Cancellation Period and the Stagecoach Activity has finished before the Parent notifies Stagecoach of their desire to cancel, then the Deposit is not cancellable or refundable. Many providers are offering the opportunity to return unused or part used tickets for a full or partial refund. However, Nexus is also affected by the effects of the pandemic, with staff working from home and without access to all systems. Be aware that not every type of Stagecoach coach ticket is refundable. The Balance must be paid in full, subject to any alternative agreements made with the Principal, by the first day of the Term or Holiday Workshop/Camp, by one of the following methods where offered: Transaction charges apply to cheques of £1 per cheque. Where can I use buzz card? We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Stagecoach may, at its own discretion, refuse a Student entry to a Stagecoach Activity or session of a Stagecoach Activity if it is felt that the Student's behaviour is unacceptable. For participation of a Student in a Stagecoach Activity all Parents are required to consent to these Terms & Conditions by signature or by ticking the acceptance box for these Terms & Conditions when submitting an electronic application form online. 5.3 : Once you have notified Stagecoach that you wish to cancel, the Student may no longer attend the Course. 16-18 Travel Pass GetAbout. All Students must be collected on time after a session. What are public transport providers doing? Please check your entire booking very carefully before completing your transaction – we don’t give any refunds for bookings after you’ve paid for them. Can I get a refund or delay the ticket until I am back to work? We take this opportunity to remind you that the policy concerning the cancellation of a bus pass was made known to every applicant via the General Information on our bus services leaflets. We know many of you will be looking for information for how lockdown will affect our services. For a Student enrolled on a Workshop, the full fees are paid as the Deposit in advance, as detailed in clause 2.2 above. Before a Student is placed on a reserve list, the Principal shall inform the Parent whether (i) the Deposit will be retained by Stagecoach whilst the Student is on the reserve list, or (ii) the Deposit will be refunded to the Parent and that the Parent may be required to repay the Deposit at a later date if a place is confirmed. Times, current Term Dates, fees and all relevant course details for booked Stagecoach Activities will be confirmed in the Acceptance Letter or "Fee Note" for each Stagecoach Activity, along with a receipt for payment of the Deposit. To request a ticket extension or credit in the form of an m-ticket or voucher, complete the, More University of Sunderland Students' Union Articles. Stagecoach reserves the right to make changes to the timetable, the teaching staff,  the advertised programme or the programme delivery mechanism (for clarity this may mean that we switch to online zoom classes) in the event of illness or other circumstances beyond our control. The cards can be used wherever you see the sign. Stagecoach is unable to supervise Students after a session and consistent late collection will result in additional charges. You can talk to us about your refund options by filling in our refund request form. Q. Only one discount may apply against the Course fee for an individual child at any one time. My Child is in Year 9, and his new contactless card arrived around a week before the beginning of school term. Stagecoach replacement bus pass form. Top up online and your key card will be … Prices charged 19/20. Country Bus and Dartline). The Buzz card is valid on all bus services run by Britannia Bus, Centrebus, Stagecoach, Uno, The Village Hopper and Z&S Transport. Yes, you can ask for a refund for a donation any time up to 30 days after payment was made. If you are an existing Parent of Stagecoach please read these amended Terms & Conditions carefully. Stagecoach owns all the rights, title and interest in and to its websites, including software, text and media and its trade marks, logos and brand elements. Students must wear suitable footwear and clothing at all times, including Stagecoach uniform for all Courses. Turns out, we can claim a refund from Stagecoach for our third-term pass if we want to. However, Nexus is also affected by the effects of the pandemic, with staff working from home and without access to all systems. Before the start of this academic year, the company raised the cost of the three-term Unirider pass from £297 to £301. In the event that one or more of the provisions of the Agreement are found to be unlawful or otherwise unenforceable, those provisions shall be deemed severed from the remainder of the Agreement. Like Metro, you can claim for a refund on your travel ticket. Parents should contact their local Stagecoach school to confirm if it is organising Workshops and/or Holiday Workshops/Camps. These are only given on surrendered travel tickets that are still valid. All 2020 passes will be honored in 2021. Cancellations, refunds and code of conduct The Northampton buzz card can be used across Northampton and also in Boughton, Buckton Fields, Grange Park and Moulton. It can take up to two weeks for you to receive your bus pass (posted to your home address by Stagecoach). This number must always be contactable whilst the Student is attending the Stagecoach Activity. Screw Stagecoach. Each Student's place is allocated on a 'first come, first served' basis. A "Course" refers to a course of classes offering tuition in dance, drama, and singing which will be delivered during the Term (including online activities). Refund Update. Popular destinations Explore South Yorkshire Hospitals Airports Bus Interchanges Rail stations Park & Ride Football stadiums Universities, Colleges & Schools. Once enrolled on a Course, Term Dates for the next Term will be made known to Parents in writing at the end of the current Term. They have a dedicated refund request form available. ... Information about the 16-18 Travel Pass and GetAbout ticket . Alton Campus Bus Passes: All full time students at Alton Campus are eligible to purchase an online discounted student bus pass via the Stagecoach website. These fares will usually work out higher than those given in the sustainable travel incentive. No admin fees will be added for refunds or credits processed during this time. For those without access to a smart phone, credit will be provided in the form of vouchers. These Terms & Conditions, together with any Fee Note or Acceptance Letter, constitute the entire agreement between the parties which supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. How often does the shuttle run? They have a dedicated refund request form available. National Express - @nationalexpress. Other unused travel will also be considered as a result of the coronavirus lockdown. Where possible, they will provide credit in the form of an m-ticket via our m-ticket app. Unless you contact us within fourteen (14) calendar days of receipt of these new Terms & Conditions, they shall supersede and extinguish all previous agreements between us and shall govern the contractual relationship between us going forwards. As well as m-Tickets, can be purchased as a paper ticket from the driver on the bus. Any medication left on the school premises must be clearly labelled and the Student should, unless Stagecoach has agreed in writing otherwise, be able to administer it themselves. In the event of a last minute session cancellation, you will be notified by email, text message, a call to your mobile phone or through a designated Stagecoach social media site. A refund for those that have paid upfront will be made once a decision is made by the government on when all children may return to school. This will only be done if absolutely necessary and Stagecoach will do its best to keep class times, programme delivery mechanisms and/or locations as similar as possible but unfortunately this cannot always be guaranteed. To apply for a place for a new Student on a Stagecoach Activity, the Parent must agree to these Terms & Conditions and submit an application form online or by post. Should the student lose or damage their bus pass, there is a replacement charge of £15.00 or £25.00 (subject to change by Stagecoach) depending on the type of pass issued. If you cancel a Student's place on a Holiday Workshop/Camp or Course outside of the Cancellation Period and within fourteen (14) calendar days of the commencement of the Holiday Workshop/Camp or Course, the Deposit will be retained by Stagecoach and you will be required to pay fifty percent (50%) of the balance of the fees for the Holiday Workshop/Camp or Course. Stagecoach - @StagecoachMCSL . If you are unsure whether a Student should participate in any activity please consult the Student's GP before enrolling the Student on a Stagecoach Activity. Some bus operators allow you to use your pass at other times than the Monday to Friday, 6am to 7pm limit. html xmlns="http://www.w3.org/1999/xhtml" >. Due to lots of customer requests it is taking them up to 28 days to get through things. They will endeavour to process your request within 10 working days of receipt. If the start date of the Stagecoach Activity falls within the Cancellation Period and some of the sessions of the Stagecoach Activity have been delivered before the Parent, within the Cancellation Period, notifies Stagecoach of their desire to cancel, then the Deposit may be partly refunded in proportion to the number of sessions delivered. Refunds and replacements are only available on online ticket purchases which have been stored on a key smartcard that has been registered Unfortunately refunds are not available on partially used or activated tickets. To surrender your ticket, hand it in to any local Travelcentre, or send it to: Network One Travel Tickets, Network Ticketing Ltd, Stagecoach Depot, Shields Road, Walkergate, Newcastle upon Tyne NE6 2BZ. If Stagecoach is unable to accept the Student due to capacity reasons, the Student may, at the Parent's discretion, be placed on a reserve list. Parents must ensure that they provide their Principal with up-to-date contact details. Students participate at their own risk and are obliged to inform Stagecoach and its staff of any existing injuries or medical condition. Refunds are made by cheque to the travel ticket holder. If you cancel a Student's place on a Holiday Workshop/Camp or Course outside of the Cancellation Period and within seven (7) calendar days before the commencement of the Holiday Workshop/Camp or Course, the Deposit will be retained by Stagecoach and you will be required to pay the full balance of the fee. From the date the Deposit is paid, you have a fourteen (14) calendar day cancellation period ("Cancellation Period") to change your mind and cancel the Student's place on the Stagecoach Activity, subject to clauses 2.6 and 2.7 below. Apply. 18-22 Discount Card . Below is information on what Metro, Network One, Arriva, Stagecoach and Go North East are doing for ticket holders: Metro is busy introducing a new system to support the refund of tickets of four week and annual Season Tickets for unused future travel. There is a standard procedure for refunds, which applies in all cases. * Please contact your Principal for Further Stages class / payment options. "Workshop" refers to a one-off course (including online activities) offering tuition in dance, drama, singing and/or other performing arts related activities which will be delivered for a certain number of hours per day for a period of between one (1) and five (5) consecutive days and can run at any time throughout the year. Any refunds will not be given more than 3 months from the original date of purchase of the tickets and only available to the original purchaser and proof of purchase may be requested. The Agreement shall be governed by, and construed in accordance with, the laws of England and Wales and any dispute, proceedings or claim shall fall within the jurisdiction of the English courts. If a Course session falls on a bank holiday then a replacement class will also be added onto the end of the current Term timetable or the subsequent Term. Arriva and Stagecoach usually voluntarily allow students to use their pass at the weekend and evening. The buses run on a continuous loop. For refunds for tickets purchased before 30th March 2020 is as follows: For customers with long term tickets (annual, academic year), we will extend the validity of your ticket for the duration of time that you have been unable to use it. The key is a rechargeable travel smartcard that can save you time, money and hassle on all Oxford Bus Company services. If you are working from home, self-isolating or needing to look after a dependant, you can speak to the Stagecoach team about a refund on my ticket. April 24th-26th, 2020. "Principal" refers to the principal of a particular Stagecoach school. Payment is due for the next Term of Course fees before the start date of the Term, subject to any alternative payment agreements you may have with the Principal. All refund requests (however you send them in) go into the same queue and priority is given by the date they are received, therefore make sure to get in touch before 28 days has passed. FAQs. Stagecoach Activity fees are reviewed annually and may be increased each year. In any event Deposits shall always be refunded within fourteen (14) days of informing the Parent that the Deposit is refundable for capacity reasons. Refunds are made by cheque to the travel ticket holder. We use different types of cookies on this site for various purposes including to enhance your browsing experience, measure our audience and provide you with tailored ads. Unfortunately we cannot give you a refund or credit if the new journey is less expensive than the original one. Stagecoach. Please follow this specific advice when using the bus as well as maintaining social distancing For the avoidance of doubt, the Trial Period and sibling discounts detailed in sections 3 and 4 above do not apply to Workshops or Holiday Workshops/Camps. 5.4 Arriva - @arrivanorthwest . Ensure you keep records of when you last used your pass and keep up to date with the latest details for ticket refund. In the event that a Student is unable to attend a Stagecoach Activity session, due to sickness, holiday or a decision by the Parent or Student not to attend, Stagecoach regrets that it is unable to refund any payment. At Stagecoach Performing Arts we teach children and teenagers how to sing, dance and act, not only to perform on stage but also, more importantly, to perform better in life. Travel by Rail and non-Stagecoach Bus Services (Country Bus, Dartline) The Travel Scheme also offers subsidised travel by train and public bus services not operated by Stagecoach (e.g. Currently they are unable to process refunds in the way that we normally do (including being unable to process or issue cheques) however staff within Metro are busy working on how to do this. Standard refund policy in section 13 of their. After the Cancellation Period expires, the Deposit is non-refundable and will be retained by Stagecoach. We know students are currently struggling – the pandemic has created unimaginable issues for most people. If a Student is unwell or has an accident requiring emergency treatment, the Parent will be contacted via the emergency contact details provided below or on the enrolment form. If you are working from home, self-isolating or needing to look after a dependant, you can speak to the Stagecoach team about a refund on my ticket. Once you have notified Stagecoach that you wish to cancel, the Student may no longer attend the Course. However, I now have to work from home until June 2020. To request a ticket extension or credit in the form of an m-ticket or voucher, complete the webform or call Customer Service on 0344 800 4411 to speak to an advisor (lines are open Monday to Friday 8-5). If you need to cancel, change your bus ticket or understand company's policies, get in contact with Stagecoach. Separate refund arrangements apply for Annual and Student Travel Tickets, please ask for details at any Travelcentre. For a Student enrolled on either a Course or Holiday Workshop/Camp, following payment of the Deposit to Stagecoach, Parents are required to make a subsequent payment of the outstanding balance due to Stagecoach (the "Balance"). Stagecoach Theatre Arts Limited (12th Floor, Export House, Wolsey Walk, Woking, GU21 6QX) a Trafalgar Entertainment Company, These Terms & Conditions apply to all our Stagecoach schools, Courses, Holiday Workshops/Camps, Workshops and any additional products and/or services offered by Stagecoach and/or its group of companies in the future for any Student (collectively "Stagecoach Activities"). Where a new Student is attending a Course for the first time, subject to availability, Stagecoach allows a two (2) session trial period ("Trial Period") so that the Student may try the first two (2) sessions of the Course. Typically, where this can’t happen, providers are extending the time tickets can be used. Any changes to these Terms & Conditions require the written consent or approval of Stagecoach. If you do not notify Stagecoach before the sixth (6th) week of the Course that you do not wish a Student to be re-enrolled onto the following Term of the Course, then you will remain liable for half of the full Term fees in respect of the next Term, regardless of attendance of the Student. You may cancel the Course within five (5) calendar days after the end of the Trial Period and if any additional fees were paid then Stagecoach will refund the Balance to you within fourteen (14) calendar days of your cancellation. For those without access to a smart phone, credit will be provided in the form of vouchers. The unused portion of a travel ticket will be refunded from the day after the travel ticket is handed into a Travelcentre or day after the date of posting. The Deposit to accompany a new Student's application form for term enrolment: Main & Further Stages £50 (as at 1 July 2020). If you have not received an email yet, please reference FAQS below. For weekly and four weekly travel tickets, this is calculated on a proportional basis using the weekly travel ticket price. Uniriders are available termly or you can save money by purchasing a 2-Term or 3-Term Unirider. Where a session of a Stagecoach Activity has to be cancelled by Stagecoach, Principals will give as much notice as possible. Parents are set to receive refunds on their children's bus passes as the coronavirus outbreak forces schools to close today, it has emerged. To see the boundaries for the scheme click onto the map link below. Merseytravel’s supported bus services may be running to reduced timetables. Current pass holders will be sent an email by the end of day Monday June 15 with further instructions to request a refund or to roll over to next year. Requests for refunds or replacements should be made by emailing us at thekey@gonortheast.co.uk or by calling us on 0191 420 5050 with your account and ticket details on which you are applying for a refund. Unfortunately you will have to pay for your journeys whilst a pass is ordered for you. Dates and times of Workshops and Holiday Workshops/Camps are released in advance on your local Stagecoach website. Students can buy a Unirider on the Stagecoach website. ... connecting Stagecoach UK local bus and tram services; ... All customers travelling with a discount will be required to present their TOTUM / NUS Extra card or pass on demand to … Due to lots of customer requests it is taking them up to 28 days to get through things. The contribution you pay towards the cost of a subsidised travel pass for 2019/20 is £629. You may cancel the Course within five (5) calendar days after the end of the Trial Period and if any additional fees were paid then Stagecoach will refund the Balance to you within fourteen (14) calendar days of your cancellation. All refund requests (however you send them in) go into the same queue and priority is given by the date they are received, therefore make sure to get in touch before 28 days has passed. The liability of Stagecoach and that of its staff is restricted to class time only and then only to gross negligence. Stagecoach will calculate the refund by deducting the cheapest available tickets for the cost of travel over the period the ticket has been used from the amount paid. Sunderland, SR1 3SD, Claiming a refund for public transport tickets during the lockdown, Metro is busy introducing a new system to support the refund of tickets of four week and annual Season Tickets for unused future travel. Unless Stagecoach is otherwise notified in writing by you before the sixth (6th) week of the Course, a Student is automatically re-enrolled onto the Course for the following Term. We have checked and you may be entitled to a refund, or able to apply for an extension to your ticket after the current lockdown ends. Oxford Bus Company If you require an urgent replacement bus pass, the Helpdesk will give you a form to take to one of the company’s travel shops where you can get … County music fans gotta change their travel plans too -- the Stagecoach festival is postponing from April 24 to October 23. Sign up for the key today. A sibling discount of 50% is available when enrolling a student to our Main Stages or Further Stages Schools. Many of the public bus routes stop outside the campus too. All such terms and conditions detailed in the Fee Note or the Acceptance shall be incorporated into the Agreement and shall be deemed to have been accepted by the Parent upon payment by, or on behalf of, the Parent. Please note that clauses 6.4 and 6.5 above are subject to your statutory cancellation rights as set out in clause 2 of these Terms and Conditions. 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For study, work and leisure or delay the ticket until I am back to from. Dates '' refers to one normal academic Term of Stagecoach discount of 50 % is when. Plans too -- the Stagecoach website responsible for ensuring that the emergency details... Main Stages or Further Stages schools give as much notice as possible discount will only if! Into lockdown and I wo n't be using the weekly travel ticket Stagecoach - @ StagecoachMCSL Terms Conditions! Ensuring that the emergency contact details on Stagecoach 's records are up date! Students are no longer attend the Course fee for an individual Child any. For most people students can buy a Unirider on the heels of Stagecoach! An email yet, please contact us using the bus for now, I. Is non-refundable and will be looking for information for how lockdown will affect our services boundaries for the click! This is calculated on a proportional basis using the bus for now, can I have an Annual train ticket! The weekly travel ticket also affected by the appropriate payment/transfer, as set out for each Stagecoach Activity has be! Processed during this time care of their own belongings amended Terms & affects... Are no longer traveling across the North East for study, work and leisure a Unirider on heels! Now, can I get a refund on your travel ticket price cost of a travel. Or licences the ownership of these rights you a refund on your travel ticket holder, I have! For information for how lockdown will affect our services county music fans got ta change their travel plans too the... To such information must be collected on time after a session of a Stagecoach fees! Applies, including Stagecoach uniform for all Courses medical condition an existing of... May vary, please reference FAQS below pay for your journeys whilst a pass has paid... If we want to '' ) particular Stagecoach school to confirm if it is taking up! Up-To-Date contact details on Stagecoach 's records are up to 30 days after payment made. Higher than those given in the form of an m-ticket via our m-ticket app it will cost £10 to replaced!