We were in room 1345, which faced the Meeting Place on one side... and the adults only pool with an ocean view on the other side.This was a PERFECT location with this large resort.The adults only pool was just outside our pool, with Wilbert the bartender doing a FANTASTIC job keeping us hydrated each day!The Festival, Gourmex, Italian and French restaurants were each within a 2-minute walk from our room.The beach itself, was a quick 4-minute walk.The entertainment venue, a 3-minute walk.The Spa was a 5-minute walk.The asian, brazilian and steakhouse, were a good 10-minute walk, or a quick shuttle ride if you like.Room itself had plenty of room. See 20,954 traveler reviews, 18,993 candid photos, and great deals for Sandos Playacar, ranked #24 of 282 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. The beautifully designed rooms and suites feature beach style architecture and have everything you need to relax and unwind with an adult only resort vibe. México. Our friendly entertainment staff is on hand each day to make sure the fun never stops. they have a mat with black side & blue side, which you are asked to step on each (they are also at the restaurants). Warren B. Immediately adjacent to that is another area just for Royal Elite family.The Ocean Cafe is located here for breakfast & lunch, with the Royal Elite restaurant located upstairs.There is also an exceptionally large section of family beach located here.The beach area is also home to the on-side dive shop and the water-sports with kayak, catamaran, jet ski, parasail and more.daily activities include bocce, volleyball and much more.ROOM - Select Superior. The Riviera Maya sits on Mexico’s south-eastern coast, edged by the striking turquoise colors of the Caribbean Sea. sandos finisterra: Sandos Cancun Lifestyle. Below Average. Ice bucket is available if needed.in-room mini-fridge stocked with soda & beer.There was also a bottle of wine and treats awaiting our arrival.Room DOES have a hair-dryer, and hand soap is available.Lotion, shower gel & shampoo are provided via dispensers.Few things which may/may not bother you...Tv is iffy... many channels in Spanish, and those in English reception can sometimes be not so good.Fan noise can be a little annoying.Adjusting temperature can be tricky.Patio door is VERY heavy.Lighting is an 'all or none' outside of the restroom.We did have a couple maintenance issues, which were resolved within MINUETS of calling to report them.POOL - we spent all our pool time at the adults only pool. a WIDE variety of choices, and very good tastes! Informa a Sandos Playacar Select Club Adults Only- All inclusive con antelación de tu hora prevista de llegada. Sandos Playacar, the second Mexican resort I stayed at in early December, was more moderately priced and natural. Others: +34 902 204 402. Our guests praise the helpful staff and the spacious rooms in our reviews. A special discount for you to enjoy a well-deserved break. DURING LOCKDOWN THERE WAS A LIMITED STAFF TO MAINTAIN GROUNDS AND ONSITE ANIMALS. Upon arrival to the resort, you are welcomed with a smile.. and a sanitizer ;-) Guests can receive COVID-19 tests without leaving the property with results delivered via email within 24 to 48 hours. The website and some resort signage does not reflect this yet, but is required as part of Covid. Now £173 on Tripadvisor: Sandos Playacar, Mexico. Sandos Caracol Eco Resort. Stay at this 4-star beach resort in Playa del Carmen. Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). Whether it’s yoga on the beach, games in the pool, miniature golf, water sports, or playing a game of tennis, you'll find plenty of ways to fill your day at Sandos Playacar. Sandos Playacar es uno de los resorts Todo Incluido más famosos en la Riviera Maya, donde los huéspedes pueden despertarse por la mañana y caminar por las prístinas costas de la playa de arena blanca, o quitarse las sandalias y sumergirse en las famosas aguas turquesas del Caribe. Incredible discounts and gifts for you to relax together. of our all inclusive Playa del Carmen resort is the outstanding entertainment, from daily activities to spectacular nightly shows you will never get bored during your all inclusive vacation with Sandos. ALL restaurants (including buffet) now require reservations. Book Sandos Playacar, Playa del Carmen on Tripadvisor: See 20,886 traveler reviews, 18,959 candid photos, and great deals for Sandos Playacar, ranked #24 of 280 hotels in Playa del Carmen and rated 4.5 of 5 at Tripadvisor. Please inform Sandos Playacar Select Club Adults Only- All inclusive of your expected arrival time in advance. Stay at this 4-star beach property in Playa del Carmen. PCR TESTS FOR SANDOS GUESTS (Sandos Caracol, and Sandos Playacar) Due to the contingency generated by the transmission of the SARS-COV-2 virus and its consequent disease, Covid-19, restrictions to enter other countries from Mexico may require a PCR test to rule out that travelers are carriers of the virus upon arrival. Lots of trees and trails held monkeys and agoutis to wander. Enhance your sense of well-being and heal chronic aches and pains inside our luxury Spa del Mar. Above Average. Palmaia riviera maya: Sandos El Greco. they have a mat with black side & blue side, which you are asked to step on each (they are also at the restaurants). He is very proficient and friendly. Our entertainment team organizes all kinds of activities, games, and sports for all ages in the main pool and beach area throughout the day. Familiarizing yourself with these ahead of time can be very helpful!There is also a resort map that can be very handy.They utilize golf shuttles throughout the resort, which is VERY spread out. From boogie boarding on the beach to miniature golf with the family, this All-Inclusive resort is overflowing with games and excitement. We choose to go to the resort because we love it. Not only do we love to offer endless activities for kids and adults, we also take care of our teen guests at Sandos Playacar! sandos playacar beach: Sandos Finisterra Los Cabos. Hi 979ashtonc,Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. EXCELLENT service at each bar. One thing to note... NOT ALL BARS HAVE PREMIUM BRANDS! During our visit Jose was our bartender. 트립어드바이저 : Sandos Playacar, 플라야 델 카르멘: 플라야 델 카르멘 소재 281건의 호텔 중 24위, 5점 중 4.5점 평가를 받은 Sandos Playacar에 대한 20,882건의 여행자 리뷰, … Face masks for guests are NOT REQUIRED, but you are free to use them as you see fit. Come to our Riviera Maya resort, bring the family, and get ready for all-day activities in a dreamy atmosphere. Face masks for guests are NOT REQUIRED, but you are free to use them as you see fit. With such stunning settings in the best travel destinations of Spain and Mexico, it’s no wonder that Sandos Hotels & Resorts have become such a popular option for vacationers. Bar avenue Jose Armando is a great bartender. Average. There is even a kids and teens club to keep the younger members of the family entertained so you can even a romantic walk down the beach or private dinner. Enjoy free WiFi, free parking, and 8 outdoor pools. For the 2nd week, it had not been updated by Tuesday morning, so they do need to improve on this part.ALL the restaurant menus will be online (except the buffet, which has none, and the Brazilian restaurant Fogo which also does not have one. Gourmex was one of the top restaurants to choose from at Sandis a Playacar and I will definitely return here very soon! Why? ALL resort workers are required to wear masks, except at certain times (the only one we say was 2 of the water aerobics instructors while they were in the water). He makes excellent drinks, and always with a smile. Get to know us by reading our blog and discovery why we are different, Receive news and exclusive offers from Sandos Hotels & Resorts. For many, it was their first days on the job!Victor at Asiana...Wilbert at pool bar.Luna at Festival.Rodrigo & Jasson at activities.There were so many more I did not get all the names, but I was so happy to be a part of their return to a normal life!ROOM SERVICE:available 24x7, limited selection (except for elite members). Says who? Spend your days swaying in hammocks beneath the palm trees or enjoying an exotic cocktail by the swimming pools. We will be closed MARCH 28, 2020 until APRIL 30, 2020. The picturesque coastline of the Mexican Caribbean is probably one of the most romantic spots on the planet, and we'll make it your own private canvas to paint an unforgettable memory. Standard bathroom with shower. The magnificent facilities combined with our skilled and warm staff are the perfect combination for you to immerse yourself in a tranquil oasis of total relaxation. the PREMIUM CLUB MEETING POINT.NO STRAWS provided, so bringing your own cup/straw is always a plus!SPA:Went with a deep tissue massage. Guest services, Royal Elite Vacation Club, tours and the Premium Club (adults only) are located here.The adults only section of the resort is located near this area with it's own pool and bar (located near the French restaurant). Cesi made us the best drinks ever. The workers are always smiling and greeting, but now you get a greeting... but without seeing that smile, it is not the same.We had no problem with any staff. Spend your days swaying in hammocks beneath the palm trees in the beach area or enjoying an exotic cocktail by the swimming pools. Sandos Playacar - July 2 - 8, 2020 Personally have had as good/better steaks on a cruise. Upon arrival to the resort, you are welcomed with a smile.. and a sanitizer ;-) When it comes to food and drinks Sandos Playacar has an excellent choice of restaurants and bars offering international cuisine, gourmet dining, beach snack bars, buffets, swim up bars, and more. Victor was an excellent server!Fogo de Janiero - Brazilian. ALL RIGHTS RESERVED. The region is home to white sand beaches, rich coral reefs, lush green jungles, and vast mangrove forests, along with a vast variety of wildlife. He followed and promoted the safety of people specially on distancing during this pandemia.JOSE LUIS LACRUZ / Room 1340 / July 9th 2020, Thanks Jose Luis for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. Web Relations Manager. Sandos Playacar - July 2 - 8, 2020 Lobby area is nice and open, as we arrived at resort appx 1500 on their SECOND day of opening, we walked directly to counter and presented our papers. )All activities for water and non, can also be found on their website. Our beach resort sits on one of the best white sand beaches in the Riviera Maya. Spend your days swaying in hammocks beneath the palm trees in the beach area or enjoying an exotic cocktail by the swimming pools. Advise only getting this is you LOVE TORTURE! We also host daily beach parties with our All-Playa Experience. Save room for the pineapple!Following were closed during our stay.Blue Moon BarChayitaRiviera BluePremium club LobbyBARS: Utilized La Bambola, Premium Select, Lobby Bar & Pool Bar. Book Sandos Playacar, Playa del Carmen on Tripadvisor: See 20,864 traveller reviews, 18,927 candid photos, and great deals for Sandos Playacar, ranked #24 of 275 hotels in Playa del Carmen and rated 4.5 of 5 at Tripadvisor. 1. Sandos Playacar is an all inclusive resort in Playa del Carmen, Mexico. Book Sandos Playacar, Playa del Carmen on Tripadvisor: See 20,940 traveler reviews, 18,990 candid photos, and great deals for Sandos Playacar, ranked #24 of 282 hotels in Playa del Carmen and rated 4.5 of 5 at Tripadvisor. This restaurant also does not appear on their website. The resort’s assortment of family activities is sure to be enjoyed by all. Set on the shore of Mexico’s Caribbean coast, the Sandos Playacar doesn’t do things by halves. There are bottles of hand-sanitizer at various places of the resort... bars, restaurants and lobby areas. Our beach resort sits on one of the most beautiful beaches in the Riviera Maya and guests enjoy direct beach access. Review tags are currently only available for English language reviews. It’s the perfect option for an adult only all inclusive package vacation. Satisfy all of your cravings whether you’re in the mood for breakfast in bed or a midnight snack. My Covid Safe Vacation Getaway: Sandos Playacar - See 20,912 traveller reviews, 18,976 photos, and cheap deals for Sandos Playacar at Tripadvisor. 4.0 star rating About our star ratings. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. 1 child free and speial amenities to spend quality time with them. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review.Rest assured that we will let Rodrigo know of the praises you sent his way!We look forward to welcoming you back year after year!Warren BWeb Relations ManagerSandos Playacar Beach Resortwebrelations.playacar@sandos.com. Choose from a wide array of options for your next vacation. Prices are calculated as of 04/01/2021 based on a check-in date of 17/01/2021. Sandos Finisterra . sandos in spain. Your best bet? Please inform Sandos Playacar All Inclusive of your expected arrival time in advance. We were able to get ours for the remainder of the week, but the restaurant schedule for the following week was yet to be published so we had to come Monday morning for the last 2 days.Another Covid change - everything is going digital.The restaurant openings is listed on their website. The prime location next to the beach and main pool along with the exclusive areas make this section perfect for couples, singles, and groups of friends. You’ll look and feel your best after spending some time with our salon specialists, offering a variety of beauty services to brighten your vacation. Guests staying in the Select Club have access to the exclusive adults only oceanfront pool, private beach access, VIP bars, and more. Playa del Carmen is waiting for you, so what are you waiting for? The food area was rather small, but the first 2 days we had breakfast, it did not seem crowded. The Select Club Adults Only section is designed for guests aged 18 and above, perfect for couples, singles and groups of friends and feature access to private areas of the resort. Don't miss out on our all inclusive resort offers. Check out the latest Playa del Carmen deals and we think you will agree that they are too good  to miss out on. Hi Elsa Aguilar,Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. As of December 1, Sandos Playacar Beach Resort has launched some changes to its guestrooms, common areas and restaurants in order to improve stays for its guests and provide even better service that meets the needs of all different kinds of travelers visiting the resort. Do any haciendas have Ethernet port? it was quiet & relaxing, and during our stay the most crowded was 16 people including ourselves.The activities people were there to do a couple things during the day.There is music playing, but it is not loud or obnoxious.The bar is only steps away.The water temperature was extremely nice with several warm & cold spots throughout.Pool & beach towels are provided near the pool, and there was ample seating, most of which went unused.There is also a bathroom located in the same building as the bar/French restaurant.Few things which may/may not bother you...The water did not seem to be circulating during the day, so it did appear to have lots of particles floating within.Even though this was the adults only area, at least 1 time a family decided to use the pool with their child. There’s a long list of restaurants to work your way through, the entertainment’s of a professional standard, and the agenda’s packed with enough activities to keep you going from dawn ‘til dusk. Answer 1 of 9: I have booked a Royal Elite hacienda studio through a member and I have a few questions about the Royal Elite Haciendas. Spain: - +34 971 78 33 02. Can't beat the fried ice cream! The Riviera Family Section is what makes Sandos Playacar one of the best resorts in Playa del Carmen for a family-friendly vacation. Everything is very clean and we have had no worries during the COVID-19 pandemic. I’ll have to lose some weight first, Hi ccaro600,Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. Enjoyable.Le Gourmet - French. Il Piemonte - Italian. The website and some resort signage does not reflect this yet, but is required as part of Covid.The evening shows also require reservations as well. Heard similar from others. Above Average. Guests can enjoy mini golf courses, tennis, fitness center access, world-class spa, and much more. Sandos Playacar is an all inclusive resort in Playa del Carmen, Mexico. Our properties feature gorgeous beaches, memorable activities and All Inclusive plans with delicious meals and cocktails at our impressive restaurants and bars. ALL restaurants (including buffet) now require reservations. Popular attractions Playa del Carmen Maritime Terminal and Xplor Theme Park are located nearby. Vacationers who already know our hotels know that these properties can become a home away from home… your second home in the top Spain and Mexico beach destinations. Each serving is on a plate where you get what is presented. Highly recommend Sandos Playacar! Check out the latest Playa del Carmen deals, now you have the perfect excuse to visit one of the most beautiful beaches in the world. This region is home to white sand beaches, abundant coral reefs, lush green jungles, and tangled mangrove forests, along with a vast variety of wild animals. Menus are only available on mobile devices.BUFFETS - this has changed considerably. Mexico: 01 800 9075292. Sandos El Greco Sandos Monaco Sandos Papagayo . Whether you’re searching for an eco vacation surrounded by amazing natural scenery or a luxury adults oriented getaway, you’ll find a Sandos resort to exceed your expectations. Now $207 (Was $̶2̶5̶2̶) on Tripadvisor: Sandos Playacar, Riviera Maya. The Riviera Family Section is situated in heart of the resort so you'll be surrounded by entertainment and delicious restaurants. What French restaurant does not offer escargot? The Select Club Adults Only section is set in front of the famous white sands of Playacar beach and is exclusively for guests aged 18 and above. What is Royal Elite and why is it such a good deal? Los Cabos. for me, that SMILE was a big part of being at these resorts. with just opening, they are getting back to 'work', and having to learn new methods with COVID restrictions, etc., We certainly did not go hungry (I KNOW we gained weight), but I am sure many may not be happy with the taste. Surrounded by nature and facing the stunning beach of the Caribbean Sea, this new pool offers aqua fun with five water slides for children, plus some animal-shaped slides and a rain tree. Sandos Playacar, Sandos Caracol, and Sandos Cancun. Hi Kenisha, The information regarding the Covid-19 PCR test for guests with Costamed Hospital in Playa del Carmen (available at the moment only in Sandos Caracol andSandos Playacar) has already been posted on our official webpage. THIS RESORT HAS BEEN CLOSED FOR 3+ MONTHS, REOPENING JULY 1, 2020. Sandos Playacar is an all inclusive resort in Playa del Carmen, Mexico. We were able to get ours for the remainder of the week, but the restaurant schedule for the following week was yet to be published so we had to...Sandos Playacar - July 2 - 8, 2020THIS RESORT HAS BEEN CLOSED FOR 3+ MONTHS, REOPENING JULY 1, 2020.DURING LOCKDOWN THERE WAS A LIMITED STAFF TO MAINTAIN GROUNDS AND ONSITE ANIMALS.Upon arrival to the resort, you are welcomed with a smile.. and a sanitizer ;-)they have a mat with black side & blue side, which you are asked to step on each (they are also at the restaurants).ALL resort workers are required to wear masks, except at certain times (the only one we say was 2 of the water aerobics instructors while they were in the water).There are bottles of hand-sanitizer at various places of the resort... bars, restaurants and lobby areas.Face masks for guests are NOT REQUIRED, but you are free to use them as you see fit.We noticed about 40% of guests wearing masks at various times during our stay.Lobby area is nice and open, as we arrived at resort appx 1500 on their SECOND day of opening, we walked directly to counter and presented our papers.ALL restaurants (including buffet) now require reservations. Have to rate this highest on the meats (the side dishes, not so much). Sandos Playacar Beach Resort will be closings its doors temporarily as a responsible measure to help stop the progress of COVID-19. His service is excellent, and his drinks are even better. You’ll easily fall in love with these All Inclusive hotels and everything they have to offer for an amazing vacation. This is also a lunch area, which by the 2nd day was extremely crowded and loud. We noticed about 40% of guests wearing masks at various times during our stay. The Fogo & Asiana definitely improved the quality on our final 2 nights.El Goucho - steakhouse. The Lobby is at the farthest end from the beach.The Brazil, Steakhouse and Asian restaurants are located under the lobby.There are family rooms near the lobby, then the hacienda section which are 'houses' that have 8-10 rooms (2 floors) each with their own pool and hot tub. Or you can explore the rest of the resort to find even more surprises. See 20,959 traveller reviews, 18,993 candid photos, and great deals for Sandos Playacar, ranked #24 of 282 hotels in Mexico and rated 4.5 of 5 at Tripadvisor. Jose made my stay a pleasant one. We love coming here! Enjoy free WiFi, free parking and 8 outdoor pools. The famous Playacar beach is the perfect location for an absolutely unforgettable wedding in Playa del Carmen with Sandos Playacar Beach Resort. Sandos Playacar Beach Resort. The Sandos is the last hotel on Playacar’s southern edge, with nearly three miles of unspoiled white-sand beach available to guests. Now Sandos Playacar is one of the few Playa del Carmen resorts with a brand-new water park, located just in front of the white sand beach with awesome ocean views the water park offers non-stop fun and adventure for everyone. The haciendas are nestled in the lush green gardens of the Royal Elite Hacienda section in the heart of the resort. 3. DURING LOCKDOWN THERE WAS A LIMITED STAFF TO MAINTAIN GROUNDS AND ONSITE ANIMALS. During your all Inclusive vacation, make sure to get out, explore, and unlock the unsurpassed beauty of the Riviera Maya. As the new main pool of the resort, it also has a swim-up bar so that guests don’t have to leave the water in order to ask for their favorite cocktails. Adjacent to this is the Royal Elite area which has a pool with nicer seating.From here there are more adults only housing and the adults only areas of the beach... some for Select, and others for Royal Elite.The beach area is VERY expansive, marred only by the seaweed, and the many empty chairs.Just down a little ways is the family area with housing, an infinity pool with swim up bar next to the children’s waterpark area. Cancun. The evening shows also require reservations as well. 2. We really appreciate hearing about our Royal Elite Members experiences and we will be forwarding them to our Management for their review.Rest assured that we will let Jose Armando know of the praises you sent his way!We look forward to welcoming you back year after year!Warren BWeb Relations ManagerSandos Playacar Beach Resortwebrelations.playacar@sandos.com, The food and service was amazing! Cupcake cafe - coffee shop with a selection of deserts & sandwiches.LUNCH:Same choices as breakfast.DINNER: For the most part, would rate the food at average. In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Las instalaciones de spa y gimnasio del alojamiento no están disponibles a causa del coronavirus (COVID-19). Prompt service makes for an easy meal in the room.More, Hi We Go Travels,Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. They did have French fries though!Gourmex - Mexican. Our beach resort sits on one of the most beautiful beaches in the Riviera Maya and guests enjoy direct beach access. Sandos Playacar: My Covid Safe Vacation Getaway - See 20,882 traveller reviews, 18,957 candid photos, and great deals for Sandos Playacar at Tripadvisor. The water here is clear and relatively calm with wonderful conditions for swimming as well as kite surfing and kayaking. We loved our hotel stay at Sandos Playacar especially the drinks at Gourmex. Additional charges for traveling alone? Water, beach, nighttime and daytime activities come together to offer an unforgettable vacation experience. Above Average. We were the ONLY people in the adults only section.There were NO vendors like usual, peddling their wares along the beach.The beach did look 'unkept' appearing a bit 'dirty'.There was a 2-3 foot swath of seaweed, accompanied by a not-so-nice smell. Another highlight of our all inclusive Playa del Carmen resort is the outstanding entertainment, from daily activities to spectacular nightly shows you will never get bored during your all inclusive vacation with Sandos. The Sandos Playacar Beach Resort & Spa is in a fabulous location in the community of Playacar, near Mayan ruins, beaches, and plenty of biking and jogging paths. Cecilia made nice strong drinks & our waiter René was prompt with food and desserts. Our guests praise the helpful staff and the spacious rooms in their reviews. Great location, nice breezes. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review.Rest assured that we will let Ceci & Ismael know of the praises you sent their way!We look forward to welcoming you back year after year!Warren BWeb Relations ManagerSandos Playacar Beach Resortwebrelations.playacar@sandos.com, I would like to commend RODRIGO who was very active and enjoyable person during the pool and sand exercises and entertainment in general. PRUEBAS PCR PARA HUÉSPEDES DE SANDOS (solo para Sandos Caracol y Sandos Playacar) Debido a la contingencia generada por la transmisión del virus SARS-COV-2 y su consecuente enfermedad, Covid-19, las restricciones para ingresar a otros países desde México pueden requerir una prueba PCR para descartar que los viajeros sean portadores del virus a su llegada. © 2020 SANDOS HOTELS & RESORTS. Experience pure relaxation inside the hydrotherapy circuit, alleviate aching joints and muscles with a relaxing massage, or head to the beauty salon. Our family section has excellent accommodation options close to the pool and is situated in the heart of all of the entertainment that the resort has to offer. reported to security who did NOT remove them, and activities even allowed them to participate in one of the games.there was not bar 'service', you had to walk over and order your own drinks.BEACH - Spent a few hours at the beach one day. ALL resort workers are required to wear masks, except at certain times (the only one we say was 2 of the water aerobics instructors while they were in the water). A few nice pools, including a kids water splash area near the family section, had paths to the beautiful beach with plenty of loungers. Sandos cancun lifestyle: Palmaia Riviera Maya. Guests can enjoy mini golf courses, tennis, fitness center access, world-class spa, and much more. At our gym, we even have trained instructors to help you develop a personalized workout plan. Wife had mani/pedi which was fine. We noticed about 40% of guests wearing masks at various times during our stay. BREAKFAST:Ocean front - Supposed to be adults only, but not operating as such at this time. For me, it was way too much. Please see our partners for more details. Be Healthy & Happy! The pampered way to travel. During your stay, you'll have access to both daytime and night-time room service menus. Which haciendas have wifi? You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. 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